Problem after update

[PTR1]

After the June and August month update on M30S , phone hangs frequently and when clicking videos from my files, it goes to internal storage options and still not opening the file. Have to long press for option. Many people phone dead after update, I haven't updated after that. Please fix it .

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

This problem I also faced and fixed it.

"Goto settings > general management > reset > reset all settings " it will restart your phone.

These simple steps are very helpful. I'm sure your all problems will be fixed.

If find this helpful then accept this solution by clicking on three dots. 👍

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

Have you fixed it?

[PTR1]

Thank you for your suggestions, it will reset everything which means I have many paid app logged on... also reset account... How will it affect...

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

Nothing will affect your apps or accounts, only your feature settings will be default. You can reset your settings. It's safe. 👍

[PTR1]

Accounts means all accounts samsung, Google, Whatsapp, Telegram etc...

[PTR1]

Did it but problem not got fixed. How will Samsung come to know these problems we discuss. If there is any response from their side, we can understand that the point is noted.

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

Ask your question to Samsung admin

Samsung members > Get help > ask questions > select topic > describe your problems.

[Samsung_Support2]

Dear Samsung Member, 
 
Greetings from Samsung Customer Support! 
  
We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support