Privacy protection not working with Thethering

[RajnishDutt]

Hi,

I am trying to start privacy protection VPN in samsung max when using hotspot(tethering). But I am getting message to stop tethering first to start privacy protection.

Kindly let me know what is the relation between VPN and tethering.

Thanks 

Regards

Rajnish

[NKSPEED]

VPN connection

[cs_member8]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

We at Samsung understand the severity of the issue and apologize for the inconvenience you are experiencing. Would request you to kindly perform some basic steps which should resolve the issue.

1. Check the phone's hotspot and tethering availability:
Verify your account is in good standing and make sure that you have the correct data plan.

2. Verify that mobile data is currently enabled and is working properly on your phone.

3. Power off your device:
On devices with a regular power key, press and hold the power key until the power menu is displayed. Tap the power icon at the top of the screen, and then tap power off. Tap power off again.
On devices without a dedicated power button, swipe down from the top of the screen to open the quick settings panel. Tap the power icon at the top of the screen, and then tap power off. Tap Power off again.

4. Turn your device back on:
Wait 30 seconds after your device has completely powered off, and then press and hold the power key or side key until the Samsung logo appears.

5. Test your device:
Once your device powers on, test it to see if your original issue is still happening.

Check the device in safe mode: Power off the device>Press and hold the Power key for one or two seconds to turn on the device>>When the Samsung logo appears, press and hold the Volume down key.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

To exit the safe mode, restart the device.

Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

Reset the device:
Note: Kindly create a data backup of your device via smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the google password before resetting the device because it is required during the initial setup.

If you does not remember then advice to reset (Forgot password) the google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question etc.>>Select Next>>Enter a new password>>Tap on Next.

Apps>settings> general management>reset (Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.)

If the issue is still unresolved, kindly share the device log file within 15 minutes of the issue occurring. To share a log file, click on Samsung Members Apps>Feedback>error report>Attach log file.

Thank you for writing to us.

Warm Regards,
Harmandeep Kaur,
Samsung Customer Support.