Original topic:

Photos automatically deleted from gallery. Help

(Topic created on: 01-28-2022 12:19 AM)
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Satty3487
Beginner Level 2
Options
Galaxy M
Photos automatically deleted from gallery. Help 
9 Comments
ARJUNB
Expert Level 3
Galaxy M
Did u change your folder 📂 where u were saving your stuff. Or by chance did u on Google photos and by mistake 🤔 selected to delete your photographs to make some space on your gallery. I always make a backup of my phone for this reason only. That's why I make a use of Otg seriously. One does not know what could happen to our phone. After all it is a Samsung
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Mesbah3575
Active Level 9
Galaxy M
Did you backup your photos in Onedrive cloud?
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TheLastLap19
Active Level 3
Galaxy M
Hey there

Try reset all settings

Peace ✌🏻
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Satty3487
Beginner Level 2
Galaxy M
Did Factory Reset
Still getting deleted
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Satty3487
Beginner Level 2
Galaxy M
In Gallery..These Albums not visible
In folder..It shows zero files
Notice the time of both folder
Exact sameScreenshot_20220128-154029_My Files.jpg
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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SChugh
Beginner Level 3
Galaxy M

I too have noticed pictures getting sent to recycle bin on its own. Have looked into the settings, can't see anything that should auto delete pics. Please help. 

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Ravi_43
Beginner Level 2
Galaxy M
Photos automatically deleted from gallery. Help