Beginner Level 2

IAM using samsung m31 frm past 1mnth...I couldn't find my old picture in my gallery its get deleted or disappear from my gallery without my input. I could only see picture that captured in past 1wk

3 Comments
Expert Level 5
reset gallery app and backup in OneDrive or Google drive and sync gallery app from accounts in settings to gdrive and Samsung account turn on auto sync
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Expert Level 5
check in gallery recycle bin deleted pics stay there for 15 days undeleted👍👍👍👍
if any problem ask again
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We would like to inform that if you have taken Data Backup with Google and Samsung cloud, only then you can retrieve your data by following these steps: Apps > Settings > Accounts and backup > Samsung Cloud > Back up this phone > Back up > Tap OK on the pop up > Done.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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