Original topic:

Phone problems

(Topic created on: 04-29-2020 10:17 PM)
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SaikatJana
Active Level 1
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Galaxy M
After the last software update the phone (M30S) hanged.  Please give the new and best update very soon. We are suffering for this problem. 


Thank you 

To, Samsung company 
3 Comments
hedgehog
Expert Level 5
Galaxy M
all software updates are suspended currently wait till next month
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Galaxy M
wait for next and lots of more bugs
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Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Our Research and Development team is continuously working and ensuring if there is any bug that will be resolved as soon as possible. Providing a continued great experience is our first priority. Thank you for sharing your feedback.

 

Follow the below steps to avoid hanging problem in your device:-

1. For better device performance minimum 20% internal memory should be free.
2. Kindly check RAM in your device: Settings > Device care > Memory. To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
3. Clear app cache through Device care:- Navigate to apps screen and tap on Settings > Device care > Storage > Tap on clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under user data. Then, tick items to select and tap delete or uninstall.
To clear cache memory of a particular application:- Navigate to apps screen and tap on Settings > Apps > pick the app that you like to clear off the cache memory.(example 'Samsung Internet') > Storage > Clear Cache

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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