I've been playing PUBG regularly on my Galaxy M20 for about a year now. Never did I face such an issue before. Recently, after the March update, (namely M205FDDU4CTC1) of One UI that the M20 received it has become too buggy. Firstly, there are too many lags (especially touch lags) and secondly PUBG Mobile crashes within a minute after starting the game.
When I start the game the phone gets heated up very quickly, and then it crashes. I've tried clearing up the cache and the data of the game but it didn't work. Hence, I even did a factory reset of my phone hoping it would solve my issue. But the outcome was a big "NO" .
Therefore, I request for a fix and also an upgrade to One UI which would work things out.
Kindly follow the below mentioned step to improve the performance of the device:
1.Check device in safe mode: Enter safe mode: - Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon. Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.
Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (Attach when the issue occurs within first 15 minutes of the occurrence of the issue):- Samsung Members App > Feedback >Error report > Attach log file for any issue
