I am facing problem with my phone's mike. In built in sound recorder....the mike is working fyn, recording well. But while a whatsapp call or in Pubg, the other person is unable to hear my sound. Also facing the problem in normal call.
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned step.
1. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications. To enter in safe mode:- Press and hold the Power key, when Power off icon appears>Press and hold the power off icon. To Exit safe mode:- Restart the device
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
I also facing this issue and tried all solutions from the customercare assistance,but not recovered..samsung,please solve this for your customers,as we trusted you that you will give a better product for us
