Original topic:

Network issue

(Topic created on: 07-07-2022 05:10 PM)
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karansinh57
Active Level 2
Options
Galaxy M
Suddenly my internet stop working why ? How to trouble shooting it please suggest me
3 Comments
mnkposwal
Active Level 1
Galaxy M
Please check by resetting Access Point Names using Reset to default option
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.

Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

karansinh57
Active Level 2
Galaxy M
My samsung galaxy on max camera result is slightly better than my galaxy m33. So please I suggest that improve your camera performance and internet connection in next update.🙏
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