Hi, I purchased my m01 core on online and got it on 8.11.2021.
On using it, I came across poor performance of battery problem.
the samsung members is not working, as it is incompatible app, though default app.
I contacted the support and they checked through the remote and found that battery issue thro diagnostic in my mobile and was asked to report to a nearest service centre.
the service centre re flashed the OS and asked me to check again and report if there is any issue.
they checked my imei and told me that I have purchased the phone on 3/2021 and not on 11/2021.
I was shocked and produced the invoice, contacted amazon and they said that there is no wrong in their invoice or packed box, by checking the imei outside the box and using about phone tab in my phone.
My warranty so, ends in 15.3.2022 instead of 7/11/2022. How could this be possible.
Amazon says it is fulfilled by amazon and there is no chance of anybody using it before my first use. I could not have used this phone in 3/2021.
amazon said it wanted a denial of service request from samsung to either replace or refund the device, which samsung would not give.
as flashing of OS , does not involve job sheet, the service centre, the samsung team wants a job sheet to proceed further.
Why samsung is giving this kind of headaches to its users.
I want my replacement or full warranty for the product so that i could get replacement and services of parts
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in https://www.samsung.com/in/support/email/
Do you have any request? Drop us an email. General support(warranty policy etc.) and technical support request(product specification and troubleshooting etc..).
