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04-11-2024 05:59 AM (Last edited 04-11-2024 06:13 AM ) in
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04-11-2024 06:18 AM in
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04-11-2024 06:49 AM in
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04-11-2024 08:10 AM in
Galaxy M
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04-11-2024 08:48 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, please follow the troubleshooting steps to resolve the issue: -
Restart the device:
Press and hold the Power and Volume buttons down simultaneously for more than 7 seconds to restart it.
Reset app preferences: Go to, Settings > Apps > Tap on More option > Tap on Reset App Preferences.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. Also, share video clips and images for better understanding. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support.
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04-14-2024 10:09 PM in
Galaxy M