Mobile hotspot turning off automatically

[Itsdebby]

I m unable to use hotspot as it gets disconnected after few minutes  when the device is locked

Please provide some solution for this problem

[Anonymous]

here check this setting 👇

[siddu16]

no bro
tht not the issue.
we can't even turn on hotspot and even wifi
if we try to on hotspot or wifi

it gets off immediately

[Anonymous]

then may be software issue present ..wait for next security update then ...because over all more or less devices facing different network issue regarding hotspot wifi etc .... anyway for now you once clear app preferences settings, then check

[siddu16]

yeah even in facing tht problem in galaxy a10s

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "hotspot" issue kindly follow the given below steps:

1. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support