Original topic:

M55 battery backup issues

(Topic created on: 10-19-2024 07:34 PM)
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rs012
Active Level 3
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Galaxy M
I just noticed in my phone battery saving mode just gave me one extra minutes on every 1% drop. It should be little more and battery backup is also not good. I was watching YouTube and in every 5min there was drop in 1%. The lowest I ever used. Redmi and Realme phones gives better battery backup. Previously I used Realme 8 and Redmi note 11 and both devices gave better battery backup than this one.I have to charge twice a day on normal usages if I game then it goes to three times a day.

Redmi phones 50% is equal to Samsung 80% charge it can't keep up too theirs battery backup in normal usages while gaming is far beyond. **Compared with 2yrs old phones with same battery capacity and mine is brand new.
2 Comments
cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we have noted down the feedback. We are continuously working for making our products better and more efficient. We would request you kindly perform the following steps to resolve your issue by the given links.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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fanboy12
Active Level 4
Galaxy M
Hello sir just check if your m55 5g device have a system app named com.huaqin.sarsensormanager it can be harmful and cause battery drain and poor experience

To do this, follow these steps:

1. Open your phone’s Settings.

2. Scroll down and tap on Apps or Applications.

3. Tap on the three dots in the top-right corner and select Show system apps.

4. In the search bar, type com.huaqin.sarsensormanager.

Please let me know if you have this app on your phone. It’s important to be cautious and disable it
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