Original topic:

M51 update issue

(Topic created on: 12-04-2020 03:15 PM)
537 Views
PrabinM51
Active Level 3
Options
Galaxy M
Today i have updated my Samsung galaxy M51 phone but I didnt get Secure folder on it and except it i got the new features..
How to fix this issue
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rock1232
Expert Level 5
Galaxy M
I think you should try to contact samsung through whatsapp because I also have such kind of problem in my m31s .
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PrabinM51
Active Level 3
Galaxy M
have u solved it or not
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PrabinM51
Active Level 3
Galaxy M
have u solved it or not ??
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rock1232
Expert Level 5
Galaxy M
solved
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rock1232
Expert Level 5
Galaxy M
try to restart ur device
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PrabinM51
Active Level 3
Galaxy M
i did but nthg happened
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PrabinM51
Active Level 3
Galaxy M
not solved
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rock1232
Expert Level 5
Galaxy M
then open ur device in. safe mode. if problem persist then contact samsung through whatsapp
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PrabinM51
Active Level 3
Galaxy M
ok
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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