M31s slow motion is not smooth it lags the video when play

[Saeed18]

I have Galaxy m31s this phone is around 1.5 years old I have facing the problem since I bought it that my slow motion camera capture the video but when I play it it seems to be lagging and stop in-between 

So what can I do 

Samsung please hear my point and solve this problem

[FILLIPANT]

Not here....send this as a feedback to samsung through the ask section in member app there they will here

[koustavs]

It's maybe some problem.. because I'm facing it from a long time

[Nick95]

Use MX player or VLC player.

[Abhijitsharma]

doesn't matter

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same.To resolve this issue kindly follow the given below steps:

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Abhijitsharma]

every time same instructions but the problem is camera software so please give us a good camera update

[Abhijitsharma]

still same problem facing i am.

[kartikoo]

I have Galaxy m31s this phone is around 1.5 years old I have facing the problem since I bought it that my slow motion camera capture the video but when I play it it seems to be lagging and stop in-between 

So what can I do 

Samsung please hear my point and solve this problem