Original topic:

M31s net reception is slow

(Topic created on: 10-30-2020 08:50 PM)
132 Views
Vijaykpp
Beginner Level 4
Options
Galaxy M

Net slow is compared to even old Snapdragon processors , Exynos 9611 is very slow 

 

 

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3 Comments
DöRäEMöN
Active Level 10
Galaxy M
its your network problem in my device upto 7mbps speed
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manojvijay
Active Level 5
Galaxy M
its a waste processor
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "Slow internet" issue please follow below given steps:

1)  Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2) Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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