Original topic:

M31s mutli window closing problem.

(Topic created on: 04-29-2022 11:37 PM)
206 Views
Thisisom
Beginner Level 2
Options
Galaxy M
In m31s, it closes the multi window feature so the phone doesn't heat much. I live in hot climate and it is impossible for me to live without using multi window. The most example is, if I'm doing video call and chatting at the same time or using any other app while video calling,,it won't let me allow.it says the feature has been closed to let the phone cool down. Why is that?I paid Samsung to use the phone how I want to, not for limitations. If any of the Samsung customer care parson reading this. Please remove this through OTA. It's irritating and you can't limit your customer's usage just because of your non efficient chip. I also talked to the helpline via chat, and they just denied saying the phone doesn't has this feature. If not then why the UI pop up the msg saying multi window closed.
Please fix this, I want to breathe easily. 
2 Comments
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Thisisom
Beginner Level 2
Galaxy M
I already did and you people denied the solution. Saying that this is a system feature
0 Likes