M31s Fingerprint sensor

[PSNarula]

Many times the Fingerprint sensor fails to work.

Does anyone else also face same issue and any resolution??

[Sindhutv123]

do you get android 11

[PSNarula]

yes i have the latest version

[Daksh2]

i am not facing any problem in m31s

[Ehsank]

first always clean your fingerprint area as sometimes its due to moistures
2nd thing you can do is
register again with all sides of your fingers and add SAME FINGER 1-2 times for better result and then observe

[PSNarula]

already done that

[Ehsank]

ok then that is the thing you can do from your side, other than that you will have to visit service centre if really not worked

[Sindhutv123]

I don't det the android 11 update what is the reason plzzz tell what happens to my m31s plzzz tellll

[PSNarula]

I've just checked I also have android 10 only

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, re-register your fingerprints.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support