Original topic:

M31 gallery and dual messenger issue post Android 12 upgrade

(Topic created on: 04-30-2022 01:21 PM)
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Totoro
Beginner Level 2
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Galaxy M
Post upgrade to android 12 on my Samsung galaxy M31 phone, photos clicked via camera as well as screenshots are not displayed in gallery. I can access them only from internal storage DCIM folders. Also dual messenger whatsapp doesn't opens even after reinstalling. Has anyone faced this issue?
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Totoro
Beginner Level 2
Galaxy M
Camera problem resolved by entering and exiting safe mode. Dual messenger problem still exists
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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