Original topic:

M31 Phtos turning into Black after preview

(Topic created on: 08-19-2020 11:25 PM)
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pbrreddy
Beginner Level 2
Options
Galaxy M
I am facing some images are turning into Black after preview. Did any have solution for this.
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4 Comments
Anonymous
Not applicable
Galaxy M
clear gallery and canera data and reset it
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Sanskar
Expert Level 2
Galaxy M
I have this same issue in my M21
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Rickrolld
Expert Level 2
Galaxy M
Wait, after taking a picture because your phone needs to process the picture and if you throw other activities on it will fail to process the image.
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Samsung_Support5
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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