M30s after September security patch update

[1997sree]

Hello, does anyone have some echo problems while telegram voice chat, WhatsApp call and Google meet ....

 
 

 I am using m30s, but just after the update , whenever I join telegram voice chat ,the other people who were already in the voice chat experience an echo problem.when I disconnect from the chat they no longer have the echo.... 

 The other person in whatsapp call ,Google meet......experience this echo problem.

 But in normal call , there's no such problem

I reset the phone ,but nothing solved 

Then I visited the service center, they erased the update and reinstalled the same. But unfortunately still the issue exists. Finally they said that they tried all the steps from their side and there is only way to wait for the next update.

Kindly you people should check about the same problem in your phone, and report to Samsung, then they will provide some update to fix this issue.

[saurabh8832]

I am also facing same echo problem in all kind of calls @samsung team please help to fix this asap

[1997sree]

Bro, Send error report

[saurabh8832]

Can you please guide me the steps to send you error report

[1997sree]

Open Samsung members app
Click on the + button on bottom right corner
There you can see error report option
Then select "others"
Type about the problem and send

[saurabh8832]

Thanks bro sent the error report hope they should provide a fix quickly

[Louis123]

Reset the network settings. And do twice with both of ur sims. And then try calling this should resolve.

If this works mark this as a solution.

Thanks

[1997sree]

Already done factory reset...nothing solved

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.  

Warm Regards,
Samsung Customer Support