M 31 weak network issue in this phone

[Drroopak]

My IDEA sim Woking great in other phone. But in M31 sim network are very poor . It must b a hardware isse. Thousands of M31 user facing same problems buy till now Samsung didn't provide any solution.

Don't suggest any one to buy this phone .

[KritikVarma]

same with M30s. it's not hardware issue. Samsung has not optimised network related settings and also CA is disabled by Samsung even though hardware supports it

[Drroopak]

so what's the solution ? without network phone is useless.

[KritikVarma]

use sim provider which has good coverage in your area. Jio is good in my area and vodafone is bad. also there are some videos on youtube, on how to change network band on Samsung devices. I am using Band 1 and now my Vodafone signal is always full. earlier it would be only 2 signal

[Swapnil77]

same network problem in my m31 also... I have never got full network signal in my phone ..... there is no problem of weak signal in airtel in my area....

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network" issue please follow below given steps:

1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Drroopak]

yes after doing all above problem is still persist

[Drroopak]

yes after doing all above problem is still persist , I have sent you log file 4 time but u r replying the above same answer every time rather giving the solution.

#samsungcheatedus, #worstcustomersupport, #dontbuysamsung