Original topic:

Lag while making videos on instagram

(Topic created on: 11-22-2021 06:57 AM)
502 Views
AbuAshar
Active Level 1
Options
Galaxy M
I love to make stories and reels through Instagram. I  have M31s, When I record a new video the video gets lagging. It makes the video unpleasant.. it only happens on insta snapchat
I know samsung can fix this problem, but it's been 11+ months the issue has not been resolved..

1 Comment
cs-member13
Expert Level 4
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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