Original topic:

Issues with Voice recording

(Topic created on: 11-17-2022 04:41 PM)
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Sidduonline
Beginner Level 2
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Galaxy M
Am using Galaxy M52 5G after one UI.5 Update unable to pay call recoding audio please look into it 
2 Comments
AryanSoni
Active Level 1
Galaxy M
Yes I've the same issue

But it is playable with other apps in my files app
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Note: If you are using Wi-Fi calling then you won't be able to record any calls.
Step1: if still problem persists, then perform ‘Reset app preferences
Go to Settings > Apps > Three dots > Reset app preferences > Reset
Step2: Restart the device
Step3: Reset the settings
Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings
Step4: Software update
Go to Settings > Software update > Download and install > Download > Install now
Note: Steps may vary depending on the OS & device model.
Step4: Record calls
Step5: Recorded calls


In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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