Hey, my device M32 5g. I'm unable to move photos from gallery to secure folder

[Raj28199]

Cover image

This is happening after the update came of android 13

Edit : Thanks all , it's working now I just reboot my phone and then did wipe cache partition and repair apps to go to the engineering mode , it's all good now👍

[Raj28199]

Sorry? I didn't get it

[Anonymous]

M32 5G had launched in India lol.

[GalaxyTechie]

He might be living in parallel universe.

[Anonymous]

Ya lol.

[98Anurag98]

No its not a bug , first you should go to albums, then move the respected photo in Camera Folder and then move it...
If it works then hit the heart button

[Raj28199]

I have tried that already but it didn't work even on camera folder ,but thanks for your suggestion tho

[hOaScA]

Update Samsung apps and secure folder from Samsung store. Working for me perfectly

[Raj28199]

Thanks, my all apps are up to date still not working I even moved my pictures into internal storage but didn't work guess what I think it's something happened after the new update issued I think I should wait for the next security update

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support