Hello after oneui 5 update. i am facing problem with video calling app

[karma007]

During video call for 1 or 2 min its working ok then after my voice gone.. called party did not hear my voice any more.

i have uninstall and reinstall the whatsapp and meet app but still i am facing microphone mute/disable during video call.

any one plz help...

[MYTHICAL]

factory reset your device settings to default

[Anonymous]

Do it

[Gauravi]

Same issue. I have purchased my phone 20 days ago. No help from customer care centre. Telling me that entire data will be wipedout

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support