Heating and 5G network problem

[Sanit98]

I use m35 5G phone for I don't play any games. I have noticed that when my phone gets heated, the 5G network is not available. Then I have to keep it in the fridge for a minute, then the 5G network comes. This problem started when the summer started. Now the summer has just begun. This is the situation now, so what will happen in the future?

[PMSarkar]

I am also having same problem

[Wodehouse]

Possible Causes
1. *Thermal throttling*: Your phone might be overheating, causing the 5G network to throttle or disconnect.
2. *Hardware or software issues*: Issues with the phone's hardware or software might be causing the 5G network to drop when the phone heats up.

Troubleshooting Steps
1. *Keep your phone in a cool place*: Avoid leaving your phone in direct sunlight or hot environments.
2. *Close unnecessary apps*: Close apps you're not using to reduce heat generation.
3. *Check for software updates*: Ensure your phone is running the latest software.
4. *Use a phone case with good heat dissipation*: Consider using a phone case designed to help dissipate heat.

Additional Tips
1. *Avoid extreme cooling methods*: Instead of putting your phone in the fridge, try using a cooling pad or keeping it in a shaded area.
2. *Monitor your phone's temperature*: Use built-in tools or third-party apps to monitor your phone's temperature.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

If issues persist, consider visiting a service center or contacting the manufacturer's customer support for further assistance.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Janmajaya123]

Samsung users, we need your voice!

You also suffering from any issues that you have? You're not alone!

Like, comment & support this post to make Samsung listen!

Click now: https://r2.community.samsung.com/t5/Galaxy-A/Samsung-s-Response-Isn-t-Enough-Look-What-They-Said/td-...

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using 5g networks due to higher power consumption causes the mobile phone to heat, and if the phone is connected to multiple networks at the same time, the battery may drain faster, and the phone heats more than usual.

● If you are facing more heating as compared to normal, kindly perform the following steps

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

● Please follow the below steps to reset the device:

Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

● If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support