Original topic:

Google Play Store not working

(Topic created on: 02-12-2023 10:04 AM)
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MO52
Beginner Level 4
Options
Galaxy M
Google Play Store is not working for last one week and not allowing update of the apps in Samsung m52 5G phone showing the error "something went wrong try again" I have restarted the phone also and forced stopped also there even it is not working kindly fix it immediately screenshot attached

image


4 Comments
Pavan9738
Active Level 6
Galaxy M
Try to clear the data and ache for playstore app and check it should fix that
Mithy1234
Beginner Level 3
Galaxy M
play Store
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Pavan9738
Active Level 6
Galaxy M
Yes
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cs-member11
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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