Original topic:

Getting static radio disturbance when phone is connected to earphone via 3.5 mm

(Topic created on: 02-06-2022 01:47 AM)
186 Views
AniruddhD
Active Level 3
Options
Galaxy M
When earphone is connected to 3.5 mm jack then during the call i'm getting static radio disturbance. I've tried to switch to WiFi calling and VoLTE and in both situations getting the noise. Not getting it while listening to music or other type of audio so this is happening only during calls.


3 Comments
WalkieTechie
Expert Level 4
Galaxy M
Static disturbance is caused by some leakage current, mostly there is an issue with the jack.
Still just switch off the phone for 10mins and then switch it on again and check (NOT restart)
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thapaanish
Active Level 3
Galaxy M
If you use samsung earphone you will not face this problem. Same thing happen with me. Now its fine with samsung earphone
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cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards,  
Samsung Customer Support    

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