Original topic:

# Galaxy m51 flickering and grey colour problem after update

(Topic created on: 09-12-2023 06:46 PM)
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HiteshHitesh
Active Level 1
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Galaxy M
# I am facing problem after latest software update july 2023. # My m51 phone display is flickering and has little green tone. Before update screen was completely black in black background, but now black screen turned into grey or may be it is glowing little.
2 Comments
cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support

We acknowledge your issue and request you to please report the problems of your Samsung smartphone with a log file. Also, share a short video clip or 4 to 5 photos for better understanding. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

HiteshHitesh
Active Level 1
Galaxy M
I share log file with images and QC report by service centre. Also attached few photos with this reply.IMG-20230913-WA0054_1000088432_1694628943.jpgIMG-20230913-WA0052_1000088426_1694628941.jpgIMG-20230913-WA0051_1000088423_1694628940.jpgIMG-20230913-WA0050_1000088420_1694628939.jpg