- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 11:12 PM (Last edited 12-22-2022 12:11 AM ) in
Galaxy M
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
01-04-2023 02:12 AM in
Galaxy MDear Samsung Customer,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:
• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
• The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.
• Ensure that the fingerprint recognition area and your fingers are clean and dry.
• The device may not recognize fingerprints that are affected by wrinkles or scars.
• The device may not recognize fingerprints from small or thin fingers.
• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.
• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
Note: You should make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us.
Warm Regards,
Samsung Customer Support.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2023 10:47 PM in
Galaxy MI have the same "fingerprint problem".
After upgrading both of my Galaxy A53 5G and Galaxy A71 to Android 13, when my phone was in standby status, I can't unlock my phone with my fingerprint directly, I have to "wake up " my phone until the screen turn on, then I unlock my phone with my fingerprint.
I upgraded my A53 5g first, after around ten days, I upgraded my A71. Unfortunately, my A71 got the same problem to my A53 5g.
I can ensure that this problem happened after my phones upgrading to Android 13.
I used the same screen protector before upgrading to Android 13 and there is no problem with unlocking my phones with fingerprint.
Please help.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-25-2023 12:28 AM in
Galaxy M- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-04-2023 10:11 AM in
Galaxy MThis happens randomly, when phone is not accessed for some hours.
But i didn't faced this problem before Android 13 Update.This problem arises just after updating to Android 13/One UI 5
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-04-2023 10:19 AM in
Galaxy MThis problem i also faced only after updating to Android 13/One UI 5
Please report this to Technical team , so that it can be patched through an update.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-04-2023 10:24 AM (Last edited 01-04-2023 10:24 AM ) in
Galaxy M- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-25-2023 12:29 AM in
Galaxy M