Galaxy M31S fingerprint vibration on error

[JBhatt8]

Hello Team Samsung,

I know there are many more m31s users may facing this issue that fingerprint readre of the phone doesn't give any feedback when it doesn't recognize it or sensor is dirty. Specially when you try to unlock it from always on display. It only shows you error when you exceed number of attempts. 

Please add this in next update.

Also it creates trouble recognize fingerprint while on AOD, if you double tap screen and try unlocking using fingerprint it works. I have enabled finger print always on. 

Please do check this.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[JBhatt8]

Its not a issue, I am requesting a feature that almost all current smartphone have where fingerprint reader gives haptic feedback when a wrong fingerprint presented on sensor. M31s doesn't have this and it creates lots of confusion