Original topic:

GAME BOOSTER AND LAUNCHER

(Topic created on: 06-18-2020 01:52 AM)
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AKSHAY1508
Active Level 1
Options
Galaxy M
When i am using the last verion of update my games are running very smoothly but now when i upadte my Galaxy M30s device to android 10 update the lagging problem is started/accruing and the game booster is also no accepting PUBG MOBILE as a game so need solution for this.

5 Comments
UserAdik12
Expert Level 5
Galaxy M
just remove the game booster from Downloadad apps
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AKSHAY1508
Active Level 1
Galaxy M
how to remove it
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UserAdik12
Expert Level 5
Galaxy M
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UserAdik12
Expert Level 5
Galaxy M
I did the same with my M30
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cs_member9
Active Level 7
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "device lagging issue" kindly follow the given below steps:

1) Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

Please visit this mentioned link for more information : https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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