Original topic:

GALAXY M51 PROBLEM TO UNLOCK SCREEN/ REACTIVATE/ DELAY TO TURN THE SCREEN ON

(Topic created on: 01-19-2021 04:02 AM)
1452 Views
GRP_Brasil
Beginner Level 2
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Galaxy M

I just bought a Samsung Galaxy M51 in Brazil. It's brand new and I don't use any kind of problematic app or screen protector or anything like that.

I'm experiencing a VERY LONG delay (like 5 seconds or more sometimes) when I try to activate the screen or unlock the phone using any method (touching two times on the screen, using fingerprint scan etc.).

After the screen is "active", with images, I have no trouble using the fingerprint scan or using other methods to unblock the screen. If I try to block the screen and use the fingerprint scan right after, or just touch two times on the screen, it works just fine. But if the phone are "resting" for some minutes the delay appears again: you can lift the phone, touch the screen or any buttons, but you have to wait at least 5 seconds to see anything on the screen.

Help me please!

6 Comments
ChandanMallick
Active Level 10
Galaxy M
Check it once in safe mode
Animesheeb
Active Level 6
Galaxy M
Contact service center or visit them
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Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Samsung_OTkkkS7
Beginner Level 2
Galaxy M

I am also having the same issue.

I did factory reset of my phone, still the issue is not resolved

 

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Members_K2W9Nzv
Beginner Level 2
Galaxy M

I just had the same problem.....n finally I got the solution....just remove the memory card...n restart the phone...it worked for me👍

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