Fingerprint sensor is not responding error in M30s

[VigneshBabuMRJ]

Unable to use fingerprint sensor. While unlocking or trying to remove the password it shows fingerprint sensor is not responding error message.

[Anonymous]

Remove all biometrics and add again.. 🤔🤔

[VigneshBabuMRJ]

tried but still same error. now even unable to goto fingerprint settings

[Ehsank]

first restart your device then try

[VigneshBabuMRJ]

tried. but still same error

[Ehsank]

go to safemode and then try if in safemode same problem persist then you will have to visit service centre

[Anonymous]

Then backup data and reset device.. Or visit service center for reflashing firmware..

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support