Original topic:

Fingerprint scanner issues after recent update

(Topic created on: 08-06-2020 01:16 PM)
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AskSnehasish
Active Level 1
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Galaxy M

I am facing accidental touch issues with finger print sensor after the recent update. Also, it says the scanner is dirty most of the times, even though it is clean.

3 Comments
ekambrar
Active Level 3
Galaxy M
which phone?
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AskSnehasish
Active Level 1
Galaxy M
M30s
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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