Original topic:

Fingerprint doesn't work after 3 4 days of registering...

(Topic created on: 02-07-2021 09:05 AM)
551 Views
Moni27
Active Level 1
Options
Galaxy M
1) Once I register the fingerprint on samsung galaxy M31s.. it automatically stops capturing after 4 days and says fingerprint not registered..
I have to remove them and again register.. same priblem happening from the day I had purchased the it.

2) Everyday in morning phone asks to enter the password to unlock even when there is fac unlock and fingerprint is registered.


How to solve.. 
11 Comments
Galaxy M
Have you tried Resetting Settings?
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Ehsank
Expert Level 5
Galaxy M
go to settings >general Management >reset>reset settings and try if still same issue persist then do visit service centre
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Moni27
Active Level 1
Galaxy M
data will not be deleted na... ??
Ehsank
Expert Level 5
Galaxy M
no this settings will not delete anything , don't worry, you can perform 3 resetting execept one

Screenshot_20210207-110848_Settings_69713.jpg

Galaxy M
please
1. Go to your setting
2. open Biomatrics and se curity
3. Delete old recorded fingerprint .like fingerprint 1,2 .
4. Then add your new fingerprint . Then it works better than ago. Please try it now
and add this comment to add solution in three dot .
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RufusM31s
Expert Level 4
Galaxy M
Your second problem is just normal. It's a security feature that Samsung has added...

20210207_114928.jpg

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Moni27
Active Level 1
Galaxy M
what if I dnt want this feature
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Moni27
Active Level 1
Galaxy M
its irritating as I m unable to stop alam without pin... fingerprint doest work
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RufusM31s
Expert Level 4
Galaxy M
For me alarm works without unlocking. My phone is the same as yours...
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