FREEZING AND RESTART ISSUE

[Nitya16]

my samsung m31 getting freezed and restarted automatically please help me fix this issue?

[owl123]

Looks like you are having this issue. Better take it to a service centre if you still have warranty.
https://www.sammobile.com/news/galaxy-a-m-series-phones-mysterious-auto-restart-issue/

[MAHESAMSUNG]

Dear, it may be a technical issue, pl contact the authorised service centre with concerned documents...Thx

[user963]

https://youtu.be/MqxFrVLtIwM

[prashantpophale]

If your phone is in warranty,then you can go to service center to replace motherboard otherwise don't waste time money. Even private repairers reball IC and charge 2500 rupees. Not guaranteed solution.

[daisyjoy]

https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31-Phones-restarting-often-after-sep-21-update/...

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function

There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:

Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:

Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

Thank you for writing to Samsung.
Warm regard,
Samsung customer support