Dual WhatsApp Folder and Data missing

[saigroot]

Today i wasn't able to find my dual WhatsApp album in my gallery. I checked in dual app location in the file manager and it was empty. I opened Individual chats in the Dual WhatsApp and found the image shows in media section. Where as the Whatsapp document image isn't opening. Some random images and videos are playing on WhatsApp but not visible on file manager and gallery. 

Pls help me get over this. THANKS

PS: i have my software updated. I have all the permissions granted. I didn't delete anything recently. I don't have any malware on my device (Galaxy M30s)

[Hallucinant]

July 13th, still no update. What a shame...

That should be a P1 (Priority 1) ticket and almost 2 months still no fix... How is this possible.

What a shame from a number one company to just copy paste the same message... The problem is from samsung side. Because, whatsapp has updated their app and despite the path folder has changed, the main whatsapp has no issue. Dual messager is managed by samsung... I have my business whatsapp on the dual one and i have too many issues to open file. This is not acceptable when you are SAMSUNG.

[Members_GGwikNi]

I agree... it's a shame that after two months Samsung and Whatsapp didn't come out with a solution for such problem.

Should be Priority 1

[wilfem]

I'm still wondering why this issue hasn't been resolved up till now.

[Samsung_specialist]

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

[mohab masker]

any solution now plz, all my work and old pdf files are lost..

[aurfei]

Same problem here, still waiting for Samsung to come up with a solution. IMO it is not entirely WhatsApp's fault to alter the internal path of the app's media files, it is their own app anyway. The Dual Messenger is a feature that belongs to Samsung/Android (forgive my ignorance here), so it would have been down to Samsung/Google developers who should have thought about such scenarios and catered for it.

As a workaround, I adopted one of the earlier suggestions in this thread to use Samsung's Secure Folder function (part of the Knox features) by installing another copy of WhatsApp in my Secure Folder. So far it seems to be working, my WhatsApp (2nd copy) media folder was restored from my backup, I am able to view photos in my chats in the Gallery (Secure Folder).

There are a few things to note if you are using Secure Folder:

- A "secure copy" of Gallery and My Files are created in the Secure Folder. These "secure copy" of Gallery and My Files can only see the files relevant to the apps added in the Secure Folder. Conversely, the main copy of the Gallery and My Files apps cannot see the files in the Secure Folder (that's the whole point of the security feature).

- However, it seems I am able to use the sharing function to share a media from the main Gallery to an app in the Secure Folder, and vice versa. This is good as it is one of the key functions we use in sharing media between two copies of WhatsApp in the Dual Messenger mode.

- Even though file path for media is the same as that of my main WhatsApp copy, in Internal storage > Android > media > com.whatsapp > WhatsApp > Media, they live in their own respective contained partition so to speak. That means the main copy My Files app can only see the media of the main copy WhatsApp, the Secure Folder My Files app can only see the media of the Secure Folder WhatsApp (similar logic to my first point).

If your Samsung has Secure Folder feature, and you can live with these different behavior of it, then go ahead and try it, I find it as an acceptable workaround while waiting for Samsung to come up with a fix.

[Pinkey I]

Hii

From yesterday i wasn't able to find my dual WhatsApp album in my gallery. I checked in dual app location in the file manager and it was empty. I opened Individual chats in the Dual WhatsApp and found the image shows in media section. Where as the Whatsapp document image isn't opening. I had uninstalled and reinstalled the application but it still the same. 

[Samsung_specialist]

Hi,

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

[Hallucinant]

Can you please stop doing just a copy past... It is crazy to see that samsung, number 1. Can't fix an application path issue...

[jagant]

Hi Team, 

Any update from WhatsApp.

Fyi, this issue has been also causing issues such as taking pictures directly from WhatsApp. 

This has been pending for quite long.  Do provide solution ASAP.

Thanks.