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Original topic:

Z19

(Topic created on: 10-22-2025 08:40 PM)
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Sharta1
Beginner Level 3
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Galaxy A
A16 is giving me mouthpiece issues. I can only use Bluetooth to make calls. But the funny thing is that I can send WhatsApp audio and the recipient would hear me but can't hear me I when I make calls.
It sounds funny to me what is happening even though the phone is a new one I bought less than 6 months ago.

1 Comment
Samsung_specialist
Community Manager
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Galaxy A

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings -> General management -> Reset -> Reset all settings -> reset.
2. Settings > Software update > Download and install > Download > Install now.
3. Go to the Settings => select Device Care =>Optimize now.
4. Settings > General management > Reset > Reset network settings > Reset settings > Reset.
5. Go to setting => apps => any app you having the issue with => storage => clear cache.

If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.

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