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12-06-2021 01:49 PM in
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12-13-2021 05:48 PM in
Galaxy MDear Samsung member,
Greetings from Samsung customer support.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
How to fix frozen or unresponsive touch screen?
Have you checked by ''removing and reinserting'' the battery (If removable) or restart (soft reset) your device?
Please follow the below steps, if the battery is removable:
Remove back cover from the device
Gently remove the battery
Re-insert the battery
Fix the back cover.
Please follow the below steps, If the battery is non removable:
Press the power and volume down key simultaneously for few seconds.
Check space availability:
Is there sufficient space available in your device?
Kindly check the space on your device:
Path: Settings > Device Care >Storage
To improve the device performance there should be sufficient space. Request you to keep at least ''minimum 20% internal memory free''.
In case the issue still occurs. Please once visit the nearby service center they will check the issue physically and also try to provide you with the best solution.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
