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03-29-2020 09:56 PM in
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03-30-2020 12:08 AM in
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05-04-2020 06:00 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned step.
Check device in Safe Mode.
1. Press and hold the Power key, when Power off icon appears.
2. Press and hold the power off icon.
To exit safe mode just restart your device.
You have always been our top priority. That’s why, we are extending the standard warranty till 31st May'20 on any product whose warranty is expiring between 20th March to 3rd May, 2020 . We urge you to stay home and take care of yourself and your loved ones. We’ll take care of your Samsung products
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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