Hi sir l use samsung m51 before 2 years but in june update of software the display was flickering,greenish,reddish l do all step which given to samsung support but still l facing the issue.This is not my issue only this issue was happening to all samsung m51 users. I also goes in service center but he says we change your display which has cost of 8000 But here my question is? In this problem l have not any fault so, why we pay 8000 This problem is in your software update so you do anything which resolve this problem. I use samsung product between 10 years but now l think samsung is worst company l never recommend to all users to buy this worst samsung product
Samsung is cheater , Boycott samsung products , I am facing same issue after June update but samsung Customer Experience team not accepting there fault.#SamsungCheatCompany. #bycottSamsungMobile
You are wasting your time and energy brother calling samsung customer care as they wont accept their fault and they only want m51 users like us to pay for changing display yet there is no assurance after changing display this issue will completely resolve because if it occurs again then service center guys will tell you to change the motherboard hence another hole in your pocket samsung just wants to make money from old device users by destroying their phones by software update and charging them huge amount for changing the damaged parts.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
To resolve the screen flicker issue follow the below steps : 1: Adjust the Display brightness, follow the below step Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Display. Step3: Adjust the brightness.
If the issue still persists then Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
If the issue still not resolved then Update device software (If available )
Setting >> Software update >> Check for Software update >> Download if available.
If the issue still not resolve then reset the phone. ( Please make sure you have back up of your important files in Samsung cloud before resetting the device)
Backup and Factory Data reset Kindly create data backup of your device via SMART switch mobile application or Smart Switch PC Suite and reset the device through below steps:-
Setting > Backup and Reset > Factory data reset OR Settings > General Management > Reset > Factory data reset. Note:- Kindly remove Google account configured in the device before resetting through below steps:- Settings > Accounts > Google > Tap on account > Click on more option at top right corner > Tap on Remove Account OR Settings > Cloud and Accounts > Accounts > Google > Clock on three dots in top right corner of screen > Remove Account.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
