Reporting done long time back. Update also received but the thing is that it is a 3rd party app on edge panel. So samsung has got nothing to do with it.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
On the Home screen, tap Apps. In the Apps screen, swipe to the page that contains the Settings icon (if necessary) and then tap Settings. Tap Advanced Features. In the Advanced Features screen, swipe up on the screen until you see the Direct Call option. Tap Direct Call. In the Smart Alert screen, move the toggle button in the upper-right corner of the screen from left to right. The Smart Alert status at the top of the screen is On.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
