Original topic:

Concern Regarding Samsung's Update Policy for the M34 Device

(Topic created on: 12-02-2023 09:36 AM)
399 Views
Chashmish_Ani
Active Level 4
Options
Galaxy M
Dear Samsung Support Team,

I am writing to express my concern regarding the update policy for the Samsung M34 device, particularly the lack of quarterly updates and the device's current security patch status.

As a loyal Samsung customer, I have always appreciated the innovative features and reliable performance that your devices offer. However, I have recently noticed that my Samsung M34 device is still running on the August security patch, despite the current month being December. This situation has raised questions about the update policy and the level of support provided for this device.

I understand that software updates, especially security patches, are crucial for maintaining the security and optimal performance of devices. Quarterly updates not only address security vulnerabilities but also introduce new features and improvements that enhance the overall user experience. 

Considering the importance of regular updates, I would like to inquire about Samsung's update policy for the M34 device. Could you please provide clarification on the following points:

1. What is the standard update frequency for the Samsung M34 device? Are quarterly updates part of the official update policy for this device?

2. Is there a specific reason for the delay in delivering the latest security patch updates to the M34 device? If so, could you please explain the circumstances causing the delay?

3. Can you provide an estimated timeline for the next update release for the Samsung M34 device? Will this update include the necessary security patches and any additional improvements?

I genuinely value the Samsung brand and the products it offers, and I believe that consistent and timely updates are essential to maintain customer satisfaction and trust. I hope that you will address my concerns and provide the necessary information to clarify the update status for the Samsung M34 device.

Thank you for your attention to this matter. I look forward to receiving your response and a resolution to this issue.

6 Comments
ThisGuy
Active Level 7
Galaxy M
M34 user here🙋 Home someone responds from Samsung.
prashantjoel
Active Level 4
Galaxy M
Soon u will get November security patch update with ANDROID 14 BASED ON ON UI6 .
Samsung developers working on Android 14 one UI 6 stable update roll out for their all Samsung models so everyone stucked on August security patch even iam using f54 it also has August security patch... After Android 14 updates u will get regular security patch updates .....
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Samsungm34D
Active Level 1
Galaxy M
Will get soon have patience
0 Likes
Niŕ
Active Level 1
Galaxy M
0 Likes
sankazad
Beginner Level 2
Galaxy M

have samsung galaxy m34 still running on android 13 with security patch of august 23.. no update available..

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nitinnikky
Beginner Level 2
Galaxy M
M34 security update not received on time..still on 1 Dec 2023 security update. but Samsung m34 claim 5 years security update & 4 years major update..
0 Likes