Cannot switch audio during calls

[nky1047]

I cannot switch my bluetooth audio during call,

the bluetooth button is disabled, to disconnect bluetooth I have to turn off bluetooth from Notification Shade/ Connections in Settings.

I am able to switch audio during whatsapp/ Duo Calling, but not in Samsung's "Phone" app.

I tried everything thing, app cache clear, settings reset, even Complete phone reset, but this problem is persistent even after that.

I think its a bug due to a feature update.

[nky1047]

If someone is also facing this issue please help me in

[indiantrueindian]

What is your device & android version

I can perfectly switch between the Bluetooth front speaker & bottom speaker

[Sid_Karna]

Between the top and bottom speakers? That's cool. How to do that?

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support