Original topic:

Camera is Not working

(Topic created on: 3 weeks ago)
96 Views
Dingdon
Active Level 1
Options
Galaxy M
What to do done with resetting settings and clearing cache but nothing worked. It keeps on closing itself automatically.
16 Comments
BiRdMaN
Expert Level 5
Galaxy M
It is a BUG send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful please Accept it as a solution Thank you 😊
armlinker4639
Active Level 10
Galaxy M
Try force restarting your device
Hold Power Button and Volume Down button simultaneously until the device turns OFF for reboot.


armlinker4639
Active Level 10
Galaxy M
Tell if it worked
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Dingdon
Active Level 1
Galaxy M
I'm trying ...
Dingdon
Active Level 1
Galaxy M
Now only front camera is working.
Rear camera is still not working
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armlinker4639
Active Level 10
Galaxy M
So now when you open the camera then:
What happens if it opens and Front camera is active?
What happens if it opens and rear camera is open?
What happens if it opens and the front camera is open and you switch to rear one?
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Dingdon
Active Level 1
Galaxy M
When I open camera it by default goes to front camera mode. Also the options shown are for front camera, no settings shown too. But if I try to swith to rear camera it stucks and after some time shows camera isn't responding
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armlinker4639
Active Level 10
Galaxy M
Well that's weird. Did you try force stopping the camera app and then clearing it's app data?
Also check for any camera app updates
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Dingdon
Active Level 1
Galaxy M
I tried clearing data and now it's in same state as first ...no camera app is opening
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