Original topic:

Camera degrade

(Topic created on: 05-11-2022 05:11 PM)
321 Views
itsrane838
Active Level 4
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Galaxy M
In m31 slowmotion videos get laggy also super slow motion 
4 Comments
Galaxy M
When your phone is heat...then capture laggy slow motion video..
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Loki1803
Active Level 3
Galaxy M
The same issue is there with s22 ultra as well. This is not a heating issue. This is the software issue.
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same.To resolve this issue kindly follow the given below steps:

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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yczinou89
Beginner Level 2
Galaxy M

Same issue for me with my samsung galaxy M31s , i tried to clear data and cache of camera application and reset to factory , still the same problem...

Any solution ?

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