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12-26-2019 05:40 PM in
Galaxy M- Mark as New
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12-26-2019 05:46 PM in
Galaxy M- Mark as New
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01-02-2020 12:47 PM in
Galaxy MHi there,
Please perform the following steps:
1- Stop the background running app (Tap on the left soft key and close all the running apps).
2- Settings > apps > tap on 3 dots > show system apps > camera > storage > clear cache.
3- Force stop the camera app (Setting > Apps > tap on 3 dots > show system apps > select the camera app > Force stop).
4-Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->camera ).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members