Original topic:

Bluetooth issue

(Topic created on: 10-23-2020 08:11 AM)
158 Views
Naresh0583
Beginner Level 2
Options
Galaxy M
Bluetooth is not connecting automatically to paired devices-headset when we turn off and turn on Bluetooth. Always need to connect manually.  This should work fine for already paired and connected devices at least for BT headset 
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4 Comments
Gunss
Active Level 5
Galaxy M
which model
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Naresh0583
Beginner Level 2
Galaxy M
M51
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "Bluetooth connectivity" issue kindly follow the given below steps:

1. Clear cache and data of Bluetooth app data:-Settings >Apps >Menu (Three dots) >Show system apps >search and type "Bluetooth" >Bluetooth >Storage >Clear cache >Clear data >OK.

2. Reset app preferences: Settings >Apps >Tap on More option or on three dots >Reset App Preferences

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Naresh0583
Beginner Level 2
Galaxy M
still same issue. and I don't know how data clear or clear cache will work for these type of issues. please check before giving solutions don't waste our time. if don't want to fix means say clearly. we will not update any issues. just will sell this device and will take another working one. as I can say all devices will work fine. regarding logs please ask your engineers to reproduce and get it fixed as its always happening. bye bye
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