Original topic:

Android update issue

(Topic created on: 07-28-2021 05:58 PM)
167 Views
jnscapture
Active Level 4
Options
Galaxy M
Before last phone update Android app update was taking a lot of time, Samsung announced they fixed the bug related to this issue in the last updated, yes things started going smooth. But now I find the issue has reverted back.

Other manufacturer phone which I own, updates go smooth and with in five minutes it's all up to date. But my M31S Android updates take more than 15 minutes.

Team Samsung please look into this issue.
3 Comments
VigneshRSunil
Active Level 6
Galaxy M
Try clearing cache partition by:
Power off your phone
Press and hold power button and volume up keys till phone logo comes
Then,Android recovery appears
Press volume down until it highlights the wipe cache partion then click power button after wipe is complete click restart system now
jnscapture
Active Level 4
Galaxy M
Thank you Vignesh for your valuable suggestion, have done that..
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support